FAQs
Do you physically handle or store our products?
Q1
A: No. Keyshift Logistics Ltd is a remote consultancy and operations partner. We don't own a warehouse; instead, we manage your relationships with 3rd-party logistics (3PL) providers, suppliers, and shipping carriers to ensure your physical goods are moving efficiently.
What platforms do you specialise in?
Q2
A: We are experts in the Shopify, WooCommerce, and Amazon Seller Central ecosystems. Our speciality lies in integrating these platforms with inventory management software like Sumtracker to create a unified "source of truth" for your stock.
Can I hire you for a one-off project, or do you only offer monthly retainers?
Q3
A: Both. We offer one-off Strategy Sessions and Business Foundation packages for setup and audits. For brands seeking long-term growth, our Monthly Management retainers provide ongoing operations support, acting as your "in-house" logistics department.
How can you help with my inventory syncing issues?
Q4
A: Most syncing issues stem from poor SKU architecture or incorrect bundle logic. We audit your SKU mappings and implement Sumtracker to ensure that when you sell a bundle on Shopify, your raw inventory levels are updated instantly across all channels, preventing overselling.
What is "SKU Architecture" and why does it matter?
Q5
A: SKU Architecture is the logic used to name and organise your products. Without a clean system, scaling to new marketplaces (like Amazon or TikTok Shop) becomes a nightmare. We help you rebuild your SKU system so it is ready for international expansion and automated tracking.
We’re struggling with our current 3PL. Can you help?
Q6
A: Absolutely. We assist with 3PL "health checks," audit their performance, and manage communication between your brand and the warehouse. If it’s time to move, we can help you shortlist and migrate to a more reliable fulfilment partner.
Do you handle international shipping and customs?
Q7
A: We provide strategic guidance on international shipping workflows, including document preparation and supplier coordination. We help ensure your supply chain is compliant and optimised to reduce border delays.
How do we get started?
Q8
A: The best way to start is with a free 20-minute discovery call. We’ll discuss your current bottlenecks and determine which of our packages is the best fit for your current stage of growth.
Is there a minimum contract length for monthly retainers?
Q9
A: No long-term contracts are required. We operate on a month-to-month retainer that requires a 30-day notice for termination.
However, because operations aren't a one-time fix, most clients treat us as their permanent "external operations department." We find the deeper value and highest ROI kick in after the first 3 months, once we've successfully cleaned your data and automated your workflows.
Why Does Our Pricing Looks Like This?
Q10
A: We built our packages to reflect the actual stages of a growing e-commerce brand. As a startup founder, you don’t need an enterprise-level corporate overhead on day one, but you do need immediate relief from daily admin. Our pricing is structured so you only pay for the exact level of operational support your business requires right now.
We scale with you: Start with foundational inbox coordination to clear your plate, and seamlessly upgrade to full supply chain or helpdesk management as your order volumes grow.
No hidden agency fluff: You are paying for direct, practical execution, not endless consulting hours or theoretical strategy decks.
Predictable monthly costs: We keep our rates clear and fixed so you can manage your cash flow with total confidence, knowing your backend is handled by partners who understand the startup hustle.