Terms of Service

Last Updated: 17 March 2026

These Terms of Service (“Terms”) constitute a legally binding agreement between Keyshift Logistics Ltd (“the Company”, “we”, “our”, or “us”) and the Client (“the Client”, “you”, or “your”). By engaging our services, purchasing a package, or using our website, you agree to be bound by these Terms.

1. Services Overview

Keyshift Logistics Ltd provides operational support, logistics coordination, and consultancy services for e-commerce businesses. Services are delivered under two primary structures:

1.1 Monthly Support Packages (Retainers)

Ongoing operational support is billed monthly. Hours are estimated allocations:

  • Starter Package: 10–15 hours/week.

  • Growth Package: 20–30 hours/week.

  • Scale Package: 35–40 hours/week.

1.2 One-Off Consultancy Packages:

Advisory services delivered as fixed-scope projects:

  • Strategy Session Package: £75

  • Business Foundation Package: £750

  • Launch & Grow Package: £1,500

2. Payment Terms & Methods

2.1 Billing Cycles:

  • Monthly Retainers: Invoices are issued monthly. Payment is due in full before the commencement of services for that billing period.

  • Consultancy Packages: One-off payments must be paid in full upfront before work or consultations begin.

2.2 Payment Methods

  • Bank Transfer (BACS / Faster Payments / CHAPS): Banking details (Sort Code and Account Number) will be provided on your invoice. For international transfers, our IBAN and SWIFT/BIC details must be used.

  • International Transfers: The Client is responsible for all intermediary bank fees or "sender pays" charges to ensure the full invoice amount reaches our account.

  • Stripe (Credit/Debit/Wallets): Online payments are processed securely via Stripe. By using Stripe, you agree to the Stripe Services Agreement. We do not store full card details on our servers.

  • GoCardless (Instant Bank Pay/Direct Debit): Online payments are processed securely via GoCardless. By using GoCardless, you agree to the GoCardless Services Agreement. We do not store full card details on our servers

2.3 Non-Refundability

Unless required by UK law, all payments are non-refundable. For consultancy work, no work will commence until funds are cleared.

3. Scope of Work & Additional Hours

3.1 Fixed Scope: Each package includes only the services explicitly listed in the agreed package description.

3.2 Additional Hours:

  • For Monthly Retainers: Additional hours are billed at £18 per hour.

  • For Consultancy Packages: Out-of-scope work or additional revisions beyond the included 2 rounds are billed at £18 per hour.

3.3 Revision Rounds: Consultancy packages include up to two (2) structured revision rounds. A "round" is defined as one consolidated set of feedback.

4. Late Payments & Service Suspension

4.1 Suspension: We reserve the right to pause all services, including operations inbox management and system access, if payment is not received by the due date.

4.2 Late Charges (Applied to Retainers):

  • 30 Days Late: Statutory interest of 8% above the Bank of England base rate per annum applies.

  • 60 Days Late: A debt recovery fee is applied (£40 for Starter; £70 for Growth/Scale).

  • 90 Days Late: We reserve the right to terminate services and pursue legal recovery through the UK courts.

5. Client Responsibilities

5.1 Access & Info: The Client must provide timely access to platforms and accurate information. Delays by the Client will result in shifts to the project timeline.

5.2 Implementation: For consultancy, the Client is solely responsible for implementing the provided advice and strategies.

6. Limitation of Liability & No Guarantees

6.1 No Guarantee of Results: While we provide professional guidance, we make no guarantees regarding business outcomes, revenue, or specific performance metrics.

6.2 Third-Party Failures: We are not liable for delays caused by shipping carriers, suppliers, or third-party system outages (e.g., Shopify, Amazon).

6.3 Liability Cap: Our total liability for any claim shall not exceed the total amount paid by the Client for the specific service or month in question.

7. Intellectual Property & Confidentiality

7.1 IP Ownership: All frameworks, documents, and strategies remain the property of Keyshift Logistics Ltd. Clients are granted a non-transferable license for internal business use only.

7.2 Confidentiality: Both parties agree to keep sensitive business data private.

7.3 Portfolio Use: We reserve the right to use anonymised results and non-confidential project outcomes for case studies and marketing unless otherwise agreed in writing.

8. Cancellation & Termination

8.1 Monthly Retainers: Either party may terminate with 30 days’ written notice.

8.2 Strategy Session Consultation: Consultation calls may be rescheduled with at least 24 hours' notice. Missed calls without notice may be forfeited without a refund.

9. Governing Law

These Terms are governed by and construed in accordance with the laws of England and Wales. Any disputes shall be subject to the exclusive jurisdiction of the English courts.

10. Contact Information

Keyshift Logistics Ltd

Email: support@keyshiftlogistics.com