Privacy Policy
Last Updated: 17 March 2026
Keyshift Logistics Ltd (“we”, “our”, or “us”) is committed to protecting your privacy. This policy outlines how we collect, use, and protect your personal data in compliance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
1. Important Information and Who We Are
Keyshift Logistics Ltd is the "Data Controller" responsible for your personal data.
Registered Office: 167-169 Great Portland Street, 5th Floor, W1W 5PF
Company Number: 17098858
Contact Email: support@keyshiftlogistics.com
Please note: Our registered office is for formal legal correspondence only. For all general inquiries and support, please use our digital contact methods.
2. The Data We Collect
We may collect, use, store, and transfer different kinds of personal data about you:
Identity Data: Name, username, or company name.
Contact Data: Email address, telephone numbers, and billing address.
Technical Data: IP address, login data, browser type/version, time zone setting, and operating system.
Usage Data: Information about how you use our website and services.
Financial Data: If paying via Stripe, your payment details are processed directly by the provider; we do not store full credit card numbers.
3. Lawful Basis for Processing
Under GDPR, we only process your data when we have a legal basis to do so:
Performance of a Contract: To provide the logistics or consultancy services you purchased.
Legitimate Interests: For our business interests in managing our website, improving our services, and responding to inquiries.
Compliance with Legal Obligations: Where we must keep records for tax or UK company law.
Consent: Where you have opted in to receive marketing communications.
4. How We Collect Your Data
Direct Interaction: You provide data by filling out forms, booking a consultation via Calendly, or emailing us.
Automated Technologies: As you interact with our website, we may automatically collect Technical Data via cookies and Google Analytics.
5. Data Sharing & International Transfers
We do not sell your data. We share data only with trusted third parties to run our business:
Service Providers: Including website hosting (e.g., Shopify/Wordpress), scheduling (Calendly), and payment processors (Stripe).
Professional Advisers: Lawyers, bankers, auditors, and insurers.
International Transfers: Many of our third-party providers are based outside the UK (e.g., USA). We ensure a similar degree of protection is afforded to it by implementing at least one of the specific safeguards approved by the UK government (such as Standard Contractual Clauses).
6. Data Security
We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used, or accessed in an unauthorised way. We limit access to your personal data to those employees and partners who have a business "need to know."
7. Data Retention
We will only retain your personal data for as long as necessary to fulfil the purposes for which it was collected, including satisfying any legal, accounting, or reporting requirements (typically 6 years for UK tax purposes).
8. Your Legal Rights
Under UK GDPR, you have the right to:
Request access to your personal data.
Request correction or erasure of your data.
Object to processing or request restriction of processing.
Request transfer (Data Portability).
Withdraw consent at any time.
If you wish to exercise these rights, please email us at support@keyshiftlogistics.com.
9. Cookies
You can set your browser to refuse all or some browser cookies. If you disable or refuse cookies, please note that some parts of this website may become inaccessible or not function properly.
10. Complaints
You have the right to make a complaint at any time to the Information Commissioner’s Office (ICO), the UK supervisory authority for data protection issues (www.ico.org.uk). We would, however, appreciate the chance to deal with your concerns before you approach the ICO, so please get in touch with us first.